Returns
PLEASE NOTE - CUSTOM PRINT ITEMS CAN NOT BE RETURNED
To return a Balcony Shirts product: You must request an RMA (Return Merchandise Authorization) number before making a return. To obtain an RMA number simply email us at info@balconyshirts.co.uk and request an RMA number. Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to return it.
What can be returned: Most of the items we sell can be returned. All returns must be in their original packaging. Items to be returned must be in new condition. If there is any noticeable wear, the item(s) simply cannot be returned.
What cannot be returned: No returns will be accepted after 14 days of receipt of purchase. Items that are not in their original packaging cannot be returned. Items with noticeable wear cannot be returned. Items must be in like new condition to be eligible for return.
Returns for refund: must be made within 14 days of receipt of purchase.
Returns for exchange or store credit: must be made within 14 days of receipt of purchase.
Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.
To return your items:
- Contact Customer Support to obtain an RMA (Return Merchandise Authorization) number. Please indicate if you want a replacement or a refund.
- Include the RMA number in the parcel, along with your name and address.
Send the package to:
Balcony Shirts - Returns
52 Windsor Street
Uxbridge
Middlesex
UB8 1AB
United Kingdom
